Terms and Conditions


1.1 The following General Conditions of Sale of the products regulate the sale of the products on the website www.shop.lineaitalia.com (hereinafter, also the“Website” or simply the“Site”).

1.2 The owner of the Website is Linea Italia S.r.l. (hereinafter, also, the“Seller”), VAT number 00879270247, with registered office in Costabissara - 36030, S.S. Pasubio n.159 / 161, e-mail: info@lineaitalia.com

1.3 By using the Website and / or making any purchase, they are automatically accepted these General Conditions of Sale of the Products. Therefore, please read these General Conditions of Sale carefully before proceeding with any purchase.

1.4 Please also note that the General Conditions of Sale are subject to change; therefore, we invite you to check and save or print a copy before making any purchase. Any changes are enforceable starting from their publication on the web and are not applicable to contracts stipulated prior to the publication itself.


2.1 In these General Conditions of Sale:
a) Customer::  means the person who purchases the products from www.shop.lineaitalia.com
b) Consumer Code”  means the Legislative Decree n. 206/2005, as amended by Legislative Decree no. 21/2014, which constitutes the regulatory complex on consumer rights that implemented Directive 2011/83 / EU amending Directive 93/13 / EEC, Directive 1999/44 / EC and as amended by Legislative Decree . n. 130/2015 in implementation of Directive 2013/11 / EU.
c) General Conditions of Salea” means the terms governing the sale and purchase of products through the website www.shop.lineaitalia.com
d) Consumere” means, pursuant to art. 3, lett. a) of the Consumer Code, the natural person who acts for purposes unrelated to any business or professional activity carried out;”;
e) Contracto” means the sales contract concluded between the Seller and the Customer concerning the products on the website www.shop.lineaitalia.com
f) Legal guarantee of conformityà” means the Guarantee provided for by art. 128-135 of the Consumer Code, applicable exclusively to Consumers.
g) Ordere” refers to the customer's purchase of the product on the website www.shop.lineaitalia.com
h) Product or Productsi” refers to all products sold from time to time through the website www.shop.lineaitalia.com
i) Websiteb” means the website www.shop.lineaitalia.com
m) Sellere”
 means Linea Italia S.r.l.


3.1 The Contract stipulated between the Seller and the Customer is considered perfected and produces effects only with acceptance of the order by the Seller .
Acceptance of the Order consists in sending a confirmed Order email.

3.2 By placing the Order, the Customer declares automatically that I have read and fully accept the General Conditions of Sale and Payment indicated here (even if the Orders were placed by telephone or by e-mail) .

3.3 the order form will be stored in the database of www.shop.lineaitalia.com for the time necessary to execute it and, in any case, within the terms of the law. The user will be able to access the order form and / or the related data through their personal account by registering on the website www.shop.lineaitalia.com

3.4 If the Customer is a Consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy (and in any case keep these Conditions of Sale, in compliance with the provisions of articles 49-51 of the Legislative Decree. n. 206/05 on distance selling.


4.1 The Customer can only purchase the Products present on the Site at the time of placing the Order and viewable at www.shop.lineaitalia.com, as described in the relevant information sheets. The Seller reserves the right to update the technical information of the Products, without the need for prior notice. It is understood that the image accompanying the description of a Product may not be representative of its characteristics: the ordered Product may differ in color, size compared to the photo.

 Correct receipt of the Order is confirmed by the Seller by means of a Confirmed Order email to the email address communicated by the Customer at the time of registration. This confirmation message will report:
to) all data entered by the Customer (name, surname, address etc. etc.);
b) Product photos, short description, price
c) shipping and payment methods chosen by the Customer
d) an Order Number, to be used in any further communication with the Seller.e.

4.3 The Customer is therefore required to verify the correctness of his Order and to promptly communicate any inaccuracies by writing to shop@lineaitalia.com

4.4 The Customer can check the status of their Order by accessing the Users Area, under"Your account".

4.5 The Customer may make changes to his Order or cancel it at any time before it is processed, or when the Order is still in the "Unfulfilled" status.
An Order cannot be canceled or modified for any reason if it is located in other states; without prejudice to the Right of Withdrawal, referred to in point 8 below, for the Consumer.

4.6 On the other hand, it is NEVER possible to cancel an Order for a product customized or tailored .

4.7 All prices on the Site are to be intended as prices to the public, therefore  inclusive of VAT .

4.8 For each Order placed on www.shop.lineaitalia.com, the Seller will issue the relative transport document; for its issue, the information (the "billing address" data) provided by the Customer at the time of the Order will prevail.


5.1 The Seller reserves the right to vary the price of the Products on the Site at any time. The price of the Product included in a will not be changed Order after having it accepted , except for errors in the indication of the same.

5.2 For orders with Extra EU delivery, VAT and any import duties must be paid by the customer after customs clearance, according to the instructions given by the courier who will make the delivery.

5.3 The payment of the price of the Products, any services and shipping costs can be made by credit card, bank transfer, cash on delivery or any other alternative payment method made available from time to time on the order completion page (checkout ).

5.4 When paying with credit card: We accept payments with all major credit and debit cards: Visa, Mastercard, American Express, ApplePay. The payment manager is Stripe: Credit card and bank account details are never shared and you are fully protected from unauthorized payments made from your account. Customers who buy online with VISA, MasterCard, American Express and Diners credit cards, can have a "secure server" thanks to the SSL (Secure Server Layer) protocol.

5.5 By choosing to pay via PayPal , your banking information remains protected. Credit card and bank account details are never shared and you are fully protected from unauthorized payments made from your account.

5.6 When paying via bank transfer in advance , the dispatch or delivery of the order to the Customer takes place only after the effective crediting of the amount due to the Seller's current account. There causal of the bank transfer it must include the Order number , indicated in the Order confirmation e-mail. Any bank charges must be paid by the customer. The data to make the transfer are:

5.7 Only for shipments to Italy , you can pay your order in cash directly to the courier who will deliver the products to you. You can choose this payment method only if you have selected Pay on Delivery Shipping .

5.8 According to the provisions of the Privacy policy and for security reasons, the Site does not store the Customer's bank details or credit card data to ensure greater security in the processing of personal data.
The Customer is invited to register and print the data relating to the payment, if he wishes to keep the details of his bank transaction.


6.1 Place and method of delivery

6.1.1 The Seller delivers the Products both in the territory of the Italian Republic and abroad.

6.1.2 The delivery of the purchased Products will take place at the postal address specified by the Customer in the Order (" Shipping address ")

6.2 Delivery to the address specified by the Customer in the order form

6.2.1 The Seller will communicate to the Customer, by sending an e-mail, the Shipping Code (tracking number) when the courier takes charge of the package.

6.2.2 The Products ordered will be sent to the postal address specified by the Customer in the Order.
Before delivery, the customer can be notified by phone or e-mail, by the courier.

6.2.3 In case of absence of the customer , a second delivery attempt will be made on the working day following the first attempt. In the event of a second absence, the goods will be deposited in the courier's local warehouse (post office in the case of Crono SDA) and will be kept in a state of stock for fifteen (15) days. If the Customer does not collect the package, the goods will be returned to the Seller and the Customer will be notified of this circumstance by e-mail.
The Customer acknowledges that, after fifteen (15) days from when the package is returned to the Seller, the Contract will be considered terminated and the Purchase Order will be canceled pursuant to art. 1456 of the Italian Civil Code.
Once the Contract is terminated, the Seller will refund the amount paid by the Customer, minus the shipping costs , the costs of returning the order to the Seller . The termination of the Agreement and the amount of the refund will be communicated to the Customer by e-mail. The refund amount will be credited to the same means or payment solution used by the Customer for the purchase, after verifying the integrity of the Product.

6.2.4 In the event that, before the expiry of the fifteen (15) day term, the Customer requests to receive the Order again, the Seller will proceed with the new delivery, after charging, in addition to the costs thereof, the costs of returning the Products to the Seller. .

6.2.5 The Seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the Customer (incomplete or incorrect address, incorrect telephone number, etc.).
Furthermore, the Seller cannot be held responsible for any damage that may have occurred to the Products after delivery to the carrier responsible for transporting them, as well as for delays in delivery attributable to the latter .

6.4 Delivery time

6.4.1 All orders are processed within 3 working days, counted from the day following receipt of the Order.

6.4.2 It should be noted that if the expected delivery times fall during the Christmas holidays or during August, 15 days must be added for the Christmas period and 30 for August.

6.4.3 In any case, if it is impossible to comply with the aforementioned deadline for reasons not attributable to the Seller (example: production problems), the Seller will send notice to the Customer, by e-mail or telephone, who will have the right to:
a) cancel the Order and be reimbursed for any amount already paid
b) change the Product ordered
c) wait further beyond the times referred to in point 6.4.1 above

6.4.4 In the event that the Consumer requests the cancellation of the Order pursuant to the provisions of paragraph 6.4.3 lett. a), the refund will be made as quickly as possible and credited to the means or payment solution used by the same for the purchase.

6.4.3 On the order completion page (checkout), the Customer will have the right to choose these shipping methods:
a) Standard Shipping which is carried out with Corriere Crono di SDA and is always FREE. Delivery times are 5/6 working days.
b) Express Shipping with Express Courier (GLS, DHL, SDA etc. etc.). It costs seven (7) Euros. Delivery times are 2/3 working days.
c) Cash on Delivery Shipping carried out with GLS Courier and has a cost of six (6) Euros. Payment must be made in cash to the courier who delivers the products. Delivery times are 2/3 working days.

6.4.4 The times indicated here do not include service interruptions resulting from atmospheric events (snowfalls, hurricanes, tornadoes, cyclones, storm surges, typhoons), natural events (floods, landslides and landslides, avalanches, earthquakes), health events (health emergencies nationals, pandemics) and other "human" events of an exceptional nature (strikes, demonstrations, riots, civil war, curfew). Service interruptions resulting from the events described interrupt the expiry of the delivery terms described in this article 6.4


7.1 The Consumer has the responsibility of verifying the conditions of the Product that has been delivered to him. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the Customer, when the Customer, or a third party designated by the same and different from the carrier, enters the material availability of the Products.

7.2 Upon delivery of the goods, the Customer is required to check that the packaging is intact (not wet, laundry, bent or otherwise)

7.3 Any external damage or the mismatch in the number of packages must be immediately reported in writing to the operator making the delivery, adding the wording " With reserve "on the accompanying document that the courier will ask to sign.

 If the Customer accepts the Product and signs the transport document without making the necessary reservations referred to in paragraph 7.3 above, it will not subsequently be able to claim any shortages or damage due to transport .

7.5 The complaints reported in this way must then be confirmed within five (5) working days with an e-mail to shop@lineaitalia.com.
Upon receipt of the Customer's e-mail, the Seller will ask the courier to open a transport damage case.

7.6 Once the presence of transport damage has been recognized (at the sole discretion by the courier ), the Seller will arrange the repair of the Product, order a replacement product or refund its value. Any additional transport costs will be charged to the customer.

7.7 Any report received after the deadline will not be taken into consideration.
For each declaration made, the Customer assumes full responsibility for what is declared.


8.1 The Consumer (cf art.2.1 letter d) who has purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 8.3 and 8.4., within fourteen (14) days from the date of receipt of the Product , by sending the appropriate reporting to Customer Service by filling in the form on the website www.shop.lineaitalia.com.

8.2 To exercise the right of withdrawal, the Consumer must:

THE - access the website www.shop.lineaitalia.com

II - Download and fill out the withdrawal request form in all its parts. Send the form to shop@lineaitalia.com Upon receipt of the notice of withdrawal, the Seller will contact the Consumer by e-mail or telephone, to agree on a collection date in order to book a courier to collect the Product: it is therefore recommended , after completing the withdrawal form, to check your e-mail box (possibly also the "spam" or "junk mail" folder).

III – Carefully pack the Product, complete with any accessories.

Here you can download thewithdrawal request form.

8.3 The exercise of the right of withdrawal is subject to the following mandatory conditions and, in particular, the Product must be returned:
to)without signs of use, modifications or customizations : used, damaged or dirty products will not be accepted;
b) properly packed and in its original packaging , in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories and product warranty. To limit damage to the original packaging it is recommended to insert it in a second box and not to apply adhesive tapes to the original packaging.

8.4 It is also specified that:

THE - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product.

II - the shipment of the Product to the Seller, up to the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the carrier's responsibilities . Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured)

8.5 In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to the refund of the amounts paid by the Consumer. The refund amount will be credited to the same means or payment solution used for the purchase.

8.6 Pursuant to art. 59, paragraph I lett. c), d) and e) of the Consumer Code, the right of withdrawal  is excluded in the event that the sale relates to packaged products tailor-made or customized .


9.1 Each Product sold on the Site to a Consumer Buyer is assisted by the Legal Guarantee of Conformity pursuant to art. 128 and ss. of the legislative decree n. 206/2005. Therefore, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two (2) years from such delivery. The lack of conformity must be reported to the Seller, under penalty of forfeiture of the guarantee, within two (2) months from the date on which it is discovered .

9.2 There is a lack of conformity when the purchased Product:
to) it is not suitable for the use for which goods of the same type are normally used
b) does not conform to the description made by the seller and does not possess the qualities of the goods that the seller has presented to the consumer as a sample or model
c) does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect, also taking into account the statements made in advertising or labeling
d) it is not suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts

9.3 Unless proven otherwise, it is assumed that the lack of conformity that occurs within six (6) months from delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the defect. compliance. Starting from the seventh month following the delivery of the Product, it will instead be the responsibility of the Consumer to prove that the lack of conformity already existed at the time of delivery of the same.

9.4 The Products repaired, modified or in any way altered by the Consumer are also excluded from the legal guarantee of conformity.

9.5 In the event of a lack of conformity duly reported in the terms referred to in paragraph 9.2 above, the Consumer has the right:
a) primarily: to the repair or free replacement of the Product, at his choice, unless the requested remedy is objectively impossible or excessively burdensome for the Seller and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of specimens still available for sale
b) on a secondary basis: to the reduction of the price or to the termination of the contract, at his choice. This, however, in the event that the repair or replacement is impossible or excessively expensive, or if the repair or replacement has not been carried out within a reasonable time or the repair or replacement previously carried out has caused considerable inconvenience to the consumer.

9.6 The requested remedy is excessively burdensome if it imposes unreasonable expenses on the Seller compared to the alternative remedies that can be carried out, taking into account (I) the value that the Product would have if there were no lack of conformity; (II) the extent of the lack of conformity; (III) the possibility that the alternative remedy can be carried out without significant inconvenience for the Consumer.

9.7 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale, in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure.


10.1 Any communication or complaint, unless otherwise stated, must be made using the appropriate contact form, e-mail to shop@lineaitalia.com or by phone at + 39 0444 557222 or by WhatsApp + 39 3517555299.
Our customer service is active from Monday to Friday, from 8:00 to 17:00.
We will respond within 24/48 hours (excluding holidays).


11.1  The photographs and video presentation of the Products accompanying the descriptive information are published on the Site for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variations, may depend on software and IT tools used by the Customer. at the time of viewing the Site. The products sold are handcrafted, the photos accompanying the description may differ from the product sold. The Seller assumes no responsibility for problems caused to the customer by the use of the Site and the technologies used, as they are not dependent on his will.


12.1 The Seller is the owner of the personal data collected at the time of registration on the Site, as well as those subsequently communicated at the time of purchase by the Customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through the what the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the Privacy Policy.


13.1 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including, to purely by way of example, natural disasters, terrorist acts, network malfunctions and / or blackouts.


14.1 The Gift Card can be used exclusively for online purchases on the online shop shop.lineaitalia.com It is available with pre-established amounts of 25 euros, 50 euros, 100 euros and each denomination is combined with a specific code.

14.2 The Gift Card is not transferable, refundable, rechargeable, nor convertible into cash and cannot be credited to any credit card or current account.

14.3 The card is sent to the recipient by e-mail (Virtual Gift Card) containing the code for use and instructions for use; the same cannot be purchased together with products to be physically shipped.

It is possible to purchase multiple cards at the same time and within the same order, with no purchase limits.

​* A unique code is associated with each card, which must be entered in the Discount code field 'at check out in order to take advantage of its value. The Promo Code is generated at the time of purchase and linked to the recipient's e-mail address..

The card is valid for 12 months from the date of purchase. Upon expiry of the validity it can no longer be used and will not be subject to any form of refund for the remaining credit.

The card can also be used in multiple solutions and can be used for multiple purchases, until its value is exhausted. If the purchase price of the items ordered is lower than the value of the card, the difference can be used in a subsequent purchase, while, if it is higher, the difference must be paid using the payment methods accepted by our shop (see General Conditions of sale). Any difference due will be displayed in the shopping cart of the official shop.lineaitalia.com at the time of checkout.

The total amount for each product / s order purchased with the card includes: a) the price of the product / s; b) any sales tax payable; c) shipping costs (if applicable, see Shipping ')..

Items purchased using the card will be subject to the general conditions of sale indicated on the website shop.lineaitalia.com

14.4 In case of exercise of the right of withdrawal in relation to one or more products in the order paid with the Gift Card, a new card will be issued for an amount equal to the value of the goods for which the withdrawal was exercised. The new card will be automatically sent to the e-mail address indicated by the user when registering on the site and can be spent exclusively on the shop.lineaitalia.com site.

In the event that the Card has already been used for previous purchases to the one for which the right of withdrawal was exercised, the new Card will be issued for the residual value present at the time the withdrawal was made.

In case of cancellation of the order paid with the Gift Card, the relative value will be credited back to the card.

Linea Italia srl will in no way be responsible for the failure or delay in receipt of the card by the recipient due to force majeure or in any case to causes not attributable to it.

Linea Italia srl declines all responsibility in case of improper or fraudulent use of the card.

Any complaint and / or request for information relating to the use of the card can be sent to the following e-mail address: shop@lineaitalia.com

Any dispute relating to the use of the card will be governed by Italian law.

The cards qualify as a single-use coupon pursuant to art. 6TER - Presidential Decree 633/72 for the purposes of VAT treatment.


15.1   This Sales Agreement between the Customer and the Seller is governed by Italian law and, in particular, by the Consumer Code - as amended, and by Legislative Decree no. 70/2003 and subsequent amendments.
15.2   For any dispute concerning the General Conditions, the Court of the place indicated by the Customer as his residence or domicile will be competent, if located in the territory of the Italian State.
15.3   Pursuant to art. 141-sexiesof the Consumer Code and Regulation no. 524/2013 we inform the European Customer that in case of dispute, you can submit a complaint via the ODR platform of the European Union accessible at the following linkhttp://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for Customers who wish to resolve disputes arising from sales contracts or online services out of court. To this end, we inform you that the e-mail address of Linea Italia in charge is info@lineaitalia.com

15.4 According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having lodged a complaint with the company, has not received a reply within 45 days or has received a reply which he does not consider satisfactory. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it. For more information, see: www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl