Withdrawal Right

The Customer (c.f. art. 2.1 lett. d) who purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 8.3 and 8.4., within fourteen (14) days from the date of receipt of the Product, by sending a specific report to Customer Service by completing the form on the website www.shop.lineaitalia.com.

To exercise the right of withdrawal, the Customer must:

I - access the website www.shop.lineaitalia.com

II - Download and fill in the withdrawal request formin all its parts. Send the form to shop@lineaitalia.com Upon receipt of the notice of withdrawal, the Seller will contact the Customer by e-mail or telephone, to agree on a collection date in order to book a courier to collect the Product: it is therefore recommended , after completing the withdrawal form, to check your e-mail box (possibly also the "spam" or "junk mail" folder). In case of failure to receive the reply e-mail containing the label to be affixed to the packaging, after 24 hours from the completion of the "After-Sales Services" form, the procedure must be repeated

III – Carefully pack the Product, complete with any accessories.

Here you can download the withdrawal request form.

The exercise of the right of withdrawal is subject to the following mandatory conditions and, in particular, the Product must be returned:
a) without signs of use, modifications or customizations: used, damaged or dirty products will not be accepted;
b) properly packed and in its original packaging,in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories and product warranty. To limit damage to the original packaging it is recommended to insert it in a second box and not to apply adhesive tapes to the original packaging.

It is also specified:

I - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product.

II - the shipment of the Product to the Seller, until the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the carrier's responsibilities. Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain a refund of the value of the goods (if insured)

In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as soon as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Customer. The refund amount will be credited to the same means or payment solution used for the purchase.

Pursuant to art. 59, paragraph I, lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to Products packaged made to measure or personalized . < / p>